Last updated: June 2026
This Cancellation Policy explains how cancellations are handled for bookings made through SeychellesGetaway.com, an independent online travel agency owned and operated by Sapphire Media Travel. Because we book travel products supplied by third parties, cancellations are governed both by the relevant supplier's rules and by our own policies, including service fees.
When you cancel a booking, the outcome depends primarily on the terms of the airline, hotel, car rental company or tour operator that supplied the product. Some bookings are fully refundable, some are partially refundable, and some are non-refundable. The applicable rules are shown, where possible, before you book, and we strongly encourage you to review them at the time of purchase.
Airline tickets are subject to the fare rules of the issuing airline. Many discounted economy fares are non-refundable or allow only a partial refund after penalties. Where a refund or credit is permitted, the airline's penalties and timelines apply. Our service fee for the original booking is non-refundable, and a cancellation handling fee may apply. Contact our support team and we will confirm your specific fare rules and options.
Hotel cancellation terms vary by property and rate. Many rates offer free cancellation up to a stated deadline, after which charges may apply; other rates are non-refundable from the time of booking. The cancellation deadline and any charges are shown before you book. Our service fee may be non-refundable.
Car rental cancellation terms depend on the supplier and the rate booked. Some allow free cancellation up to a set period before pickup; others may apply a charge. The applicable terms are displayed before you confirm. Our service fee may be non-refundable.
Packages combine multiple products, each with its own supplier terms. Cancelling a package may trigger penalties from one or more suppliers, and refund eligibility varies by component. Our specialists will explain the cancellation implications for your specific package before and after booking.
To request a cancellation, contact our customer support team with your booking reference and traveller details as early as possible — cancellation charges generally increase the closer you are to the travel date. We will confirm the applicable terms, process eligible cancellations with the supplier, and advise you of any refund due.
SeychellesGetaway service fees charged at the time of booking are generally non-refundable, and a separate cancellation handling fee may apply. All applicable fees are disclosed before you complete a booking. Please see our Service Fees and Refund Policy pages for details.
If a supplier cancels your booking (for example, an airline cancels a flight), your rights to a refund, rebooking or credit are determined by that supplier's policy and applicable regulations. Our team will assist you in pursuing the appropriate remedy with the supplier.
To cancel a booking or ask about cancellation terms, contact our 24/7 support team via our Contact page or at +1 (888) 200-1212.
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