Last updated: June 2026
This Refund Policy explains how refunds are handled for bookings made through SeychellesGetaway.com, an independent online travel agency owned and operated by Sapphire Media Travel. Refund eligibility is determined by the applicable supplier's rules and by our own policies, including service fees.
When you are eligible for a refund, the refundable amount and timeline depend on the airline, hotel, car rental company or tour operator that supplied the product. We process eligible refund requests with the supplier on your behalf. Refunds are returned to the original payment method once received from the supplier, subject to the deductions described below.
Refund eligibility follows the airline's fare rules. Refundable fares are returned after any airline penalties; non-refundable fares may carry no cash refund, though a travel credit may sometimes be available. Government taxes are often refundable even on non-refundable fares — contact us and we will check.
Refundable rates are returned in line with the property's cancellation deadline; non-refundable rates are not eligible for a refund once booked. The applicable terms are shown before booking.
Refunds depend on the supplier's terms and the rate booked. Where a rate is refundable and cancelled within the allowed window, the refund is processed accordingly.
Each component of a package follows its own supplier's refund rules. The refundable portion of a package therefore varies, and our team will explain it for your specific booking.
SeychellesGetaway service fees are generally non-refundable, as they cover the cost of facilitating your booking. Any refund processed is net of our service fee and any applicable cancellation handling fee. All fees are disclosed before you complete a booking.
Once a supplier approves a refund, we process the return to your original payment method as quickly as possible. Please note that the time for funds to appear depends on the supplier's processing time and your payment provider, and can take several billing cycles in some cases. We will keep you informed of the status.
To request a refund, contact our customer support team with your booking reference and traveller details. We will confirm your eligibility under the applicable supplier rules, submit the request, and advise you of the refundable amount and expected timeline.
If a supplier cancels or significantly changes your booking, your refund rights are governed by that supplier's policy and applicable regulations. Our team will help you pursue the appropriate refund or remedy.
If you have a concern about a charge, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may delay the resolution of your refund.
To request a refund or ask about eligibility, contact our 24/7 support team via our Contact page or at +1 (888) 200-1212.
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