How our fees work across flights, hotels, car rentals and packages
SeychellesGetaway.com is an independent online travel agency owned and operated by Sapphire Media Travel. To facilitate your booking and provide 24/7 customer support, we may charge a service fee in addition to the supplier's fare or rate and any applicable taxes. We believe in full transparency: any service fee is always disclosed before you complete payment, and the price you see as you approach checkout is the price you pay.
This page explains how our service fees work across each travel product. Fares, rates and availability are provided by third-party suppliers, are dynamic in nature, and cannot be guaranteed until a booking is ticketed or confirmed.
Our service fee is a charge for the assistance we provide — searching and comparing options, facilitating the booking with the supplier, issuing confirmation, and providing ongoing customer support. It is separate from, and additional to, the price charged by the airline, hotel, car rental company or tour operator. The exact fee depends on the product, the complexity of the booking and the channel used (online or by phone), and it is always shown to you before you pay. Service fees are generally non-refundable, as they cover work already performed.
When you book a flight through SeychellesGetaway, a per-ticket or per-booking service fee may apply on top of the airline fare and taxes. This fee covers fare comparison, booking facilitation, ticketing support and post-booking assistance.
Comparing fares across airlines and cabins; facilitating your booking and ticketing with the airline; assisting with seat, baggage and fare-rule questions; and supporting eligible changes, cancellations and refund requests in line with the airline's rules.
The airline fare and taxes are set by the airline and are dynamic — they can change until the ticket is issued. Our service fee is disclosed before payment and is generally non-refundable. Changes and cancellations are governed by the airline's fare rules; a separate change or cancellation handling fee may apply. See our Cancellation Policy and Refund Policy for details.
When you book a hotel through SeychellesGetaway, a service fee may apply in addition to the room rate and any taxes or property fees. This fee covers booking facilitation and support.
Comparing properties and rates; facilitating your reservation with the hotel or supplier; confirming your booking; and assisting with questions, eligible changes and cancellations in line with the property's rules.
Room rates are dynamic and set by the property or supplier. Resort fees, city taxes and other property charges may apply and are shown where available before booking. Our service fee is disclosed before payment and is generally non-refundable. Cancellation terms vary by rate — see our Cancellation Policy.
When you book a rental car through SeychellesGetaway, a service fee may apply in addition to the rental rate, taxes and any supplier charges. This fee covers booking facilitation and support.
Comparing vehicles and suppliers; facilitating your reservation; confirming your booking; and assisting with mileage, fuel, insurance and driver-requirement questions, as well as eligible changes and cancellations under the supplier's terms.
Rental rates are dynamic and set by the supplier. Optional extras (such as insurance, GPS or child seats) and counter charges are additional and disclosed where available. Our service fee is disclosed before payment and is generally non-refundable. Cancellation terms depend on the supplier — see our Cancellation Policy.
When you book a holiday package through SeychellesGetaway, a service fee may apply in addition to the combined price of the package components and any taxes. Because packages bundle multiple products, our fee reflects the additional coordination involved.
Building or comparing the package; coordinating the flight, hotel and any transfers or activities; facilitating booking across multiple suppliers; confirming your itinerary; and providing single-point support for the whole trip, including eligible changes and cancellations under each supplier's rules.
Each component carries its own supplier terms and dynamic pricing. The package price cannot be guaranteed until all components are confirmed/ticketed. Our service fee is disclosed before payment and is generally non-refundable. Cancelling a package may trigger penalties from one or more suppliers — see our Cancellation Policy and Refund Policy.
We will never hide a service fee or spring it on you at the final step. Every fee is itemised and disclosed before you confirm payment. If anything about a fee is unclear, our 24/7 support team will explain it before you book. Our aim is simple: you should always know exactly what you are paying, and why.
For any questions about our service fees, contact our support team via our Contact page or at +1 (888) 200-1212.
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